Let customers speak for us
Commonly Asked Questions
How do I send in my glove?
- Purchase
- Ship
After your order is placed we will manually create you a shipping label to send in your order.
Once you receive your label via email simply package your glove/gloves (use whatever box is convenient for you), attach the shipping label, and take it to your local UPS drop off point.
You will receive email confirmation when your glove/gloves arrive to our shop.
What is your turnaround time?
Our turnaround times can vary depending on the service, shipping method, and workload in the shop. The range for most services is 5-12 days. Times are displayed on services and can be adjusted at checkout
Can you fix cracks, holes, and tears?
No. At the moment we do not provide repair services to gloves needing extensive work. We specialize in the standard services done right with fast turnaround times!
For others who can help please see our resource page.
Or click this link for a short cut. Mack Provisions Glove Repairs
Can I drop off locally?
Yes. We do accept local drop offs for those in and around Tallahassee.
Call or text (448)220-9860 to arrange a drop off time
Is my glove worth saving?
For gloves < $200 we recommend using your money towards a new one unless for sentimental reasons.
For gloves needing leather repair we can refer you to smaller businesses that specialize in repair work, as we no longer handle repairs outside of thumb/pinky loops and laces.
Can you rush my order?
Yes. For gloves needing rushed we offer a skip the line option at check out. This includes UPS Ground shipping and a next day turnaround in the shop. This option is guaranteed in under a week and ranges from 4-7 days total.
Where can I buy a Glove Smasher?
The Glove Smasher is a custom built machine for Glove Refresh by Glove Refresh and is not for sale at the moment. Version 2 will be available in the future once it has been thoroughly tested and perfected. ( For serious inquiries please fill out form Glove Smasher Wait List )
To be recognized as the trusted leader in glove care, known for our quality, innovation, and customer satisfaction.
STICK- Serve, Teach, and Innovate, Constantly with Kindness.
To make professional quality glove services fast, effortless, and easily accessible for everyone!
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