Frequently asked questions

We get it.

Sending your glove through the mail takes trust and you may still have some questions. We're here to help! Check our commonly asked questions. And if you don't see the answer your looking for please reach out!

How do I send in my glove?
  1. Purchase
  2. Print
  3. Ship

After your order is placed we will manually create you a shipping label to send in your order.

Once you receive your label via email simply package your glove/gloves (use whatever box is convenient for you), attach the shipping label, and take it to your selected mailing service (we recommend UPS).

You will receive email confirmation when your glove/gloves arrive to our shop.


What is your turnaround time?

Our turnaround times can vary depending on the service, shipping method, and workload in the shop. The range for most services is 5-12 days. Times are displayed on services and can be adjusted at checkout


Can you fix cracks, holes, or tears?

No. At the moment we do not provide repair services to gloves needing extensive work. We specialize in the standard services done right with fast turnaround times!


Can I drop off locally?

Yes. We do accept local drop offs for those in and around Tallahassee.

Call or text (448)220-9860 to arrange a drop off time


Is my glove worth saving?

For gloves < $200 we recommend using your money towards a new one unless for sentimental reasons.

For gloves needing leather repair we can refer you to smaller businesses that specialize in repair work, as we no longer handle repairs outside of thumb/pinky loops and laces.


Can you rush my order?

Yes. For gloves needing rushed we offer a skip the line option at check out. This includes UPS Ground shipping and a next day turnaround in the shop. This option is guaranteed in under a week and ranges from 4-7 days total.


Where can I buy a Glove Smasher?

The Glove Smasher is a custom built machine for Glove Refresh by Glove Refresh and is not for sale at the moment. Version 2 will be available in the future once it has been thoroughly tested and perfected. ( For serious inquiries please fill out this form Glove Smasher Wait List )

Couldn't find your answer?

We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is happy to assist you.

(448)220-9860
customerservice@gloverefresh.com