We get it.
Sending your glove through the mail takes trust and you may still have some questions. We're here to help! Check our commonly asked questions. And if you don't see the answer your looking for please reach out!
Frequently asked questions
How do I send in my glove?
- Purchase
- Ship
After your order is placed we will manually create you a shipping label to send in your order.
Once you receive your label via email simply package your glove/gloves (use whatever box is convenient for you), attach the shipping label, and take it to your selected mailing service (we recommend UPS).
You will receive email confirmation when your glove/gloves arrive to our shop.
When will I receive my shipping label?
Shipping labels are sent out manually and typically begin going out each morning during our business hours (Mon-Fri 11am-5pm).
How do the three break-in levels work?
Our break-in options let you choose how you want your glove to feel when it arrives. Keep in mind that the right level can depend on the player's age, personal preference, and grip strength, especially when it comes to how easily the glove can be closed.
- 20-Minute Break-In: A lighter break-in that starts to shape and rework the pocket, while still allowing you to finish molding the glove to your liking.
- 40-Minute Break-In: A balanced option that leaves the glove noticeably softer and more flexible, great for players who want a solid head start with some player feel work left to do.
- 1-Hour Break-In: Our deepest break-in, giving the glove a very soft, flexible feel. This is ideal for younger players or anyone who wants to use it as fast as possible with no additional effort out of the box.
What is the Japanese Water Dunking Method? Is it safe?
The Japanese Water Dunking Method involves briefly submerging the glove in water to relax the leather fibers, making it easier to shape and mold, while also adding a little more softness. We recommend this option to players looking to form and shape their pocket as much as possible, in addition to their preferred break-in level.
Yes, contrary to popular belief, water is safe on leather when used correctly. We do not recommend this method for gloves with bright-colored laces on light-colored leather, as the dye from the lace may bleed onto the lighter leather. However, do not worry, we always test the laces beforehand to ensure it’s safe for your specific glove. If we notice any chance of dye bleeding, we will reach out to you regarding a refund for the method.
What is your turnaround time?
Our turnaround times can vary depending on the service, shipping method, and workload in the shop. The range for most services is 3-12 days. Times are displayed on services and can be adjusted at checkout
Can you fix cracks, holes, or tears?
No. At the moment we do not provide repair services to gloves needing extensive work. We specialize in the standard services done right with fast turnaround times!
Can I drop off locally?
Yes. We do accept local drop offs for those in and around Tallahassee.
Call or text (448)220-9860 to arrange a drop off time
Is my glove worth saving?
For gloves < $200 we recommend using your money towards a new one unless for sentimental reasons.
For gloves needing leather repair we can refer you to smaller businesses that specialize in repair work, as we no longer handle repairs outside of thumb/pinky loops and laces.
Can you rush my order?
Yes. For gloves needing rushed we offer a skip the line option at check out. This includes UPS Ground shipping and a next day turnaround in the shop. This option is guaranteed in under a week and ranges from 3 - 5 days total.
Why choose us?
Craftsmanship You Can Trust
Every glove we touch gets pro-level care. Whether it’s a fresh relace, a full deep-clean and conditioning, or a custom break-in, we treat every glove like it’s our own. No shortcuts, no guesswork.
Local Shop. National Reach.
Based in Tallahassee, FL, we serve players all over the country with fast turnaround and professional service. You can drop off locally or ship from anywhere in the U.S., we’ll take care of the rest.
Prepaid Shipping = No Hassle
Once you place an order, we send you a prepaid UPS label to make shipping your glove as easy as walking into your local UPS Store. No printing issues, no extra fees.
Quick Turnaround Times
Most gloves are completed and shipped back within 3–7 business days from when we receive them, because we know what it’s like to be glove-less during a season.
Real People. Real Support.
We love what we do and look forward to communicating with you to make sure you get your glove back the way you always imagined! We’re just one phone call, email and dm away, ready to help!
(448) 220-9860, customerservice@gloverefresh.com, @gloverefresh
Complete Glove Refresh Services
From relaces and reconditioning to custom shaping and full break-ins, we’re a one-stop shop for bringing your glove back to life. We handle both baseball and softball gloves, youth and pro.
Trusted by Travel Teams, College Players & Weekend Warriors
We’ve worked with travel ball clubs, high school and college athletes, and rec league vets. No matter the level, we help you get the most out of your leather.